Monthly Archives: May 2013

April 30th Service Outage Follow-up

On April 30th this year, we experienced a service outage for about an hour in the afternoon.  We restored our service around 5:20pm Eastern Time. The cause of this outage was an AWS instance that stopped running: normally, not a problem that should lead to a long outage.  Unfortunately, it led to a process in […]

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Service Outage Remedies and Post Mortem

We’re planning a short downtime tonight, 4/30/2013 at 10pm PT and a longer maintenance window over the weekend (5/4 from 5-8pm PT) to address some of the root causes of our recent downtime. We’ll update this blog post with a much more detailed post-mortem, but the 6 word summary:  an AWS instance went to lunch. […]

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